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PAYBY does not match any invoices

andanotherthing

Good morning,

I have had an amount deposited into my account by PAYBY MYOB.

It does not match any specific invoice total.

How do I find out who paid this amount as it has not cleared in 6 days.

thank you

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andanotherthing

Thanks. Found in unsettled funds

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andanotherthing

Thanks. Found in unsettled funds

Hi @andanotherthing,

Your issue about PAYBY not matching to any of your invoices seems similar to this post: MYOB Payby not matching invoices | MYOB Community. You might find some useful insights there that could help resolve your query.

If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

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