Forum Discussion

suegeorge's avatar
suegeorge
Experienced User
2 years ago

MYOB Payby not matching invoices

Hi everyone

 

My Payby transactions are not matching automatically with any particular invoice :|

 

I can't tell who has paid.

 

Any ideas?

 

Thanks

Sue

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi @suegeorge, 

    Thank you so much for your post and sorry to hear that. Can I please confirm if you are referring to Online Payments ? If so, when you receive a lump sum deposit for your online payments for a few invoices the payment details of each transaction will be listed as unmatched. You will need to match this deposited transaction that appears on your bank feed and bank statements. To do this you can match one bank transaction to multiple essential transactions. Please refer to article Matching bank transactions for instructions. 

     

    Article Online Payments has additional information about this service. 

     

    You can see who paid the transaction by checking the Transaction details report:

    1. Go to the Reports menu and choose Index to Reports.
    2. Click the Sales tab.
    3. In the Online invoice payments section, click View reports then click Display Report. ...
    4. On the Reports page, click Transaction details to open the Transaction details report.

    Please do let me know how you go on this.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi @suegeorge, 

    Thank you so much for your post and sorry to hear that. Can I please confirm if you are referring to Online Payments ? If so, when you receive a lump sum deposit for your online payments for a few invoices the payment details of each transaction will be listed as unmatched. You will need to match this deposited transaction that appears on your bank feed and bank statements. To do this you can match one bank transaction to multiple essential transactions. Please refer to article Matching bank transactions for instructions. 

     

    Article Online Payments has additional information about this service. 

     

    You can see who paid the transaction by checking the Transaction details report:

    1. Go to the Reports menu and choose Index to Reports.
    2. Click the Sales tab.
    3. In the Online invoice payments section, click View reports then click Display Report. ...
    4. On the Reports page, click Transaction details to open the Transaction details report.

    Please do let me know how you go on this.
    Regards,
    Earl

    • suegeorge's avatar
      suegeorge
      Experienced User
      2 years ago

      Thanks so much Earl

       

      Can I go and try that ... and get back to you?

       

      I think I may have some "mismatched" transactions because I put them in manually ... guessing who they came from.  I hadn't found the "Online payments" report.

       

      Won't be long.

       

      Sue

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi suegeorge 

        You're very welcome. Feel free to post again, we're happy to help.

        Cheers,
        Earl

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