Forum Discussion

suegeorge's avatar
suegeorge
Experienced User
2 years ago

MYOB Payby not matching invoices

Hi everyone   My Payby transactions are not matching automatically with any particular invoice :|   I can't tell who has paid.   Any ideas?   Thanks Sue
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi @suegeorge, 

    Thank you so much for your post and sorry to hear that. Can I please confirm if you are referring to Online Payments ? If so, when you receive a lump sum deposit for your online payments for a few invoices the payment details of each transaction will be listed as unmatched. You will need to match this deposited transaction that appears on your bank feed and bank statements. To do this you can match one bank transaction to multiple essential transactions. Please refer to article Matching bank transactions for instructions. 

     

    Article Online Payments has additional information about this service. 

     

    You can see who paid the transaction by checking the Transaction details report:

    1. Go to the Reports menu and choose Index to Reports.
    2. Click the Sales tab.
    3. In the Online invoice payments section, click View reports then click Display Report. ...
    4. On the Reports page, click Transaction details to open the Transaction details report.

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi @suegeorge, 

Thank you so much for your post and sorry to hear that. Can I please confirm if you are referring to Online Payments ? If so, when you receive a lump sum deposit for your online payments for a few invoices the payment details of each transaction will be listed as unmatched. You will need to match this deposited transaction that appears on your bank feed and bank statements. To do this you can match one bank transaction to multiple essential transactions. Please refer to article Matching bank transactions for instructions. 

 

Article Online Payments has additional information about this service. 

 

You can see who paid the transaction by checking the Transaction details report:

  1. Go to the Reports menu and choose Index to Reports.
  2. Click the Sales tab.
  3. In the Online invoice payments section, click View reports then click Display Report. ...
  4. On the Reports page, click Transaction details to open the Transaction details report.

Please do let me know how you go on this.
Regards,
Earl

suegeorge's avatar
suegeorge
Experienced User
2 years ago

Thanks so much Earl

 

Can I go and try that ... and get back to you?

 

I think I may have some "mismatched" transactions because I put them in manually ... guessing who they came from.  I hadn't found the "Online payments" report.

 

Won't be long.

 

Sue

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi suegeorge, 

    No problem. Please do let us know how you go.

    Cheers,
    Earl

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