My client file notes that there are 5 items to be processed in the 'In Tray' but there are only 2 items - does anyone else have this issue. Michelle
Hey @Michelle60 @khux
The team is aware of a display issue impacting the display of documents for the In Tray, this will be corrected in the June AccountRight release later this month. All further updates will be posted on this post.
We have the same issue ... says 52 to be processed, only 27 in there. Clearing the cache makes no difference.
Hi @Michelle60,We've had a good look and couldn't find any reported issues like the one you're experiencing. What I recommend is to clear your AccountRight cache to avoid software discrepancies Clearing the AccountRight Cache. If the issue remains the same, it would be best to have our backend team take a closer look. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,Earl
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