First off the freight amount isn't getting recognised it the total.
The when you try and change the freight amount or remove it the whole program crashes and closes.
Every day using MYOB is a day closer to Xero
Hi @Resimax,
Thank you for attempting the troubleshooting steps. This appears to be an unusual issue. There are a few further steps that may help resolve it:
If the issue persists after following those steps, it's best to reach out to our support team for further assistance. There are a number of possible reasons these errors may occur, and our team can provide a more in-depth investigation. When reaching out, having the error logs from the time the error occurred will assist us in efficiently troubleshooting the matter.
Regards,
Genreve
Your virtual assistant is a waste of time!
I cleared the cache it is still crashing out even if try and leave the freight field blank.
I did clear the freight field completely and it would crash out.
I said that in my original post.
You guys know the stock section has issues why don't you address them?
Really appreciate you giving us a heads-up. That's definitely not the kind of MYOB magic we're aiming for. Before we dive deeper, a quick trick that often clears up weird behaviour like this: try clearing your AccountRight cache. It can work wonders. Here's how to do it: Clearing the AccountRight Cache | MYOB Community. Also, try clearing the freight field completely before re-entering a new value.
If it's still playing up after that, jump on our live chat support through our virtual assistant, MOCA, so they can take a proper look and get this sorted properly.
Sai
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