I have reported pays to the ATO but when I've checked the STP Report it showing $0.00 for the pay. My Activity report doesn't match the ATO's balance. How do I fix?
My payroll in MYOB is correct but 9 pays aren't recorded at the ATO. They have a lesser figure than I do. Our accounts are reconciled every month.
I've also read the threads and it doesn't solve the issue. My activity and EOFY matches but the ATO doesn't.
By doing 'Send update event' to the ATO adjust the figures? I don't want to send an event if it doesn't do anything.
I've identified the pays. On myob it show the amounts but not at the ATO. is there an easy fix?
Hi @SN2,
I’ve seen this come up quite a bit, especially around this time of year.
If the STP report is showing $0.00, it’s often because the pay was sent as an update event instead of a new pay event. When that happens, the STP report can show $0 for the pay period even though it’s still sending the updated year-to-date totals through to the ATO. What I’d recommend first is working out what’s actually causing the mismatch, because once that’s clear, it’ll be much easier to know exactly what fix needs to be applied. I’d also suggest having a read through this thread, as it covers some helpful info related to the same issue.
Cheers,
Princess
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