Balance sheet out and payroll issue
Client is using Essentials and issues are:
- Balance sheet out of balance and
- payroll once processed gets debited to the wages but there is no corresponding credit in the electronic clearing account.
HELP please!
Forum Discussion
1 Reply
Hi PRCTax
I get that you're having trouble with your balance sheet and payroll debit. Usually, the balance sheet report needs to be run on the current or next financial year for it to balance. So, double-check your file's financial year and compare it to your report dates.
For the payroll issue, make sure the employee's payment method isn't set to cash or cheque instead of electronic payment. If it's set to cash or cheque, the payment won't go through the electronic clearing account and will go directly to the linked account for that payment method.
If you still have issues after checking these, visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can help with quick questions, and if needed, you'll be directed to our live chat team for more help.
Cheers,
Genreve
