DEXT integration dropped out

Hi Genreve,

I was able to reconnect using a different browser. The issue seems to be between Google Chrome and MYOB.

Hi RhondaMP,

Thanks for adding the screenshots! Looks like your computer's internet settings (called "Windows Internet Options") are blocking some special files (called "cookies") that are needed to log in to your company files. These cookies are totally safe and just help you access your work stuff securely. To fix this, please follow these steps:

• Add MYOB.COM as an allowed site so cookies will save
• Press the Windows key on your keyboard
• Type in Control Panel and open it
• Click Internet Options (if you don't see Internet Options, click Category at the top-right and change it to Small icons or Large icons)
• Open the Privacy tab
• Click Sites
• Add MYOB.com under the Address of website field
• Click Allow

Cheers,

Princess

That hasn't worked.  I'm still getting the same error message.

Hi RhondaMP,

Since DEXT support has indicated this may be an MYOB-related problem, could you try clearing your browser cache or use a different device? 

If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

I had cleared my cache several times but still could not get in.

Tried again this morning on my home internet connection and still got same message when using Google Chrome.

I changed my browser to Brave and managed to reconnect.

Perhaps it is a problem with  Chrome not talking to MYOB properly although I'm still confused as to why only 2 out of 6 files lost their connection and the error message was "Your MYOB connection has expired".

Hi RhondaMP,

At this point, it is best to reach out to support by creating a support ticket from MyAccount or going through MOCA to get to live chat. This needs further investigation to know what causes the error message. 

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

I'm having exactly the same issue today. I tried disconnecting the integration and starting again, but as soon as I hit the Connect button I get the "Uh oh.  The numbers don't add up" message. 

Hi Rooster,

There seem to be no ongoing issues as per checking. If you've followed the previously mentioned troubleshooting steps, it may be best to reach out to support via the MyAccount window or the live chat team through MOCA.

Regards,

Genreve

unfortunately, changing brower from Chrome to Edge did not fix my problem, i have the exact same problem this morning, only 1 out of 5 clients though, which is weird as well.....

HI DonnaS,

If the troubleshooting steps provided above didn't work, there might be an underlying issue causing the error that requires further investigation by our support team. You can directly call our support team or use one of the various support options available here.

Cheers,

Princess