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SammiB's avatar
SammiB
Trusted Partner
4 years ago

Cant load a client in AO - Configuration

I am having trouble loading a clients data file into AO.  I click 'Edit configuration details' select the product (online version), find the client, enter user name, password, etc

and I get the error

Error retrieving account in CA ... as per screen shot.

I have tried various user names/password options, ie Administrator, my user name, password, no password... I have full advisor + administrator access in the data file.

This client has two data files that I have issues with. (AccountRight - current desktop version)

 

I tried adding another new business client to AO, no issues, connected immediately.

 

AO configuration
error retrieving
  • Udita's avatar
    Udita
    MYOB Staff
    4 years ago

    Hi SammiB 

     

    Thanks for your post.

     

    In MYOB Client Accounting you may experience the error "Error retrieving account in CA::HuxleyRest::Get accounts()" when configuring an AccountRight file to Client Accounting.

     

    To fix this error, open the AR offline file and add a new user in the AR file. For example, call the new user admin and untick the option that the user will have a my.myob login. Remove the password and confirm password for this user and have the admin box ticked and save the user details in AR.

     

    Now, go to edit configuration details in Client Accounting, add the user details that you have created in AR and click ok. It should configure without any trouble. 

     

    Should you have any further queries or questions, please do not hesitate to contact us.

     

    Kind Regards,
    Udita 

    MYOB Community Support

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