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irishsarpat's avatar
irishsarpat
User
4 years ago

MYOB Client Portal resetting password

I have a client that is trying to set up portal and has forgotten his password.

 

When he asked for a password reset he is not receiving email from MYOB with a code to enter into the next step. No emails in junk folder or any other email folders. 

 

Any ideas how to resolve this? 

 

Thank you. 

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  • Elizabeth_B's avatar
    Elizabeth_B
    MYOB Moderator
    4 years ago

    You will likely find that the user isn't getting the password reset email because their email address hasn't been registered in the first place. Please advise your client to use the SIGNUP option first, they then can create their password. From then they will be able to sign in.