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irishsarpat's avatar
irishsarpat
Member
5 years ago
Solved

MYOB Client Portal resetting password

I have a client that is trying to set up portal and has forgotten his password.   When he asked for a password reset he is not receiving email from MYOB with a code to enter into the next step. No ...
  • Elizabeth_B's avatar
    Elizabeth_B
    5 years ago

    You will likely find that the user isn't getting the password reset email because their email address hasn't been registered in the first place. Please advise your client to use the SIGNUP option first, they then can create their password. From then they will be able to sign in.

Elizabeth_B's avatar
Elizabeth_B
MYOB Staff
5 years ago

You will likely find that the user isn't getting the password reset email because their email address hasn't been registered in the first place. Please advise your client to use the SIGNUP option first, they then can create their password. From then they will be able to sign in.

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