Forum Discussion

CocoAndMay's avatar
CocoAndMay
3 months ago

My business has disaapeared

Hi all

 

went to log in today and all our business data is gone. 

we have no access to any dashboard of any kind. 

is anybody able to help?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi CocoAndMay

    Have you tried refreshing the page by clearing your browser cache or logging out and logging back in? Sometimes, a simple reset can resolve these types of issues. Please make sure that you log in to app.myob.com.

    I hope this helps!

    Regards,
    Earl

    • CocoAndMay's avatar
      CocoAndMay
      3 months ago

      Hi Earl_HD

       

      we've tried this on multiple devices and browsers.

       

      It seems our data has been deleted, as we cant even see the business to select

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi CocoAndMay,

        My apologies for the late response. I would like to check if you're still having this issue. If so, I recommend reaching out to our virtual assistant, MOCA, which is designed to dive deeper into issues like this. Give it a try!

        You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can’t provide the help you need, our live chat team is available to pick up where MOCA left off.

        Regards,
        Earl