Hi Guys,
I have a supplier that I have made a deposit payment to. I have allocated the payment to the order. This order has now been billed. The bill now shows 2 x deposit payments of the same amount against it and has become a supplier credit. It looks like I have overpaid but I can not locate where I have paid this amount twice. Please help me find if this has actually been paid twice.
Thanks, Michelle
Try deleting the payment of the deposit and reentering it , same date etc, against the invoice and see if that clears up your issue
Lisa
I cant delete the payment as the order has been billed. I get an error saying "you may not delete a deposit transaction or a recorded purchase" I have attached a copy of the transaction. Not sure why the system has transferred from deposits twice as you can see there was only one payment.
Sorry the copy of the transaction didn't come across
Have you checked the linked accounts in sales ( setup - linked accounts -sales)
Your deposit should have gone to client deposits - check and see how that is set up too
Lisa
You will need to rereconcile the entry too
Lisa
