Hi Guys,
I have a supplier that I have made a deposit payment to. I have allocated the payment to the order. This order has now been billed. The bill now shows 2 x deposit payments of the same amount against it and has become a supplier credit. It looks like I have overpaid but I can not locate where I have paid this amount twice. Please help me find if this has actually been paid twice.
Thanks, Michelle
Try deleting the payment of the deposit and reentering it , same date etc, against the invoice and see if that clears up your issue
Lisa
You will need to rereconcile the entry too
Lisa
I cant delete the payment as the order has been billed. I get an error saying "you may not delete a deposit transaction or a recorded purchase" I have attached a copy of the transaction. Not sure why the system has transferred from deposits twice as you can see there was only one payment.
Sorry the copy of the transaction didn't come across
Have you checked the linked accounts in sales ( setup - linked accounts -sales)
Your deposit should have gone to client deposits - check and see how that is set up too
Lisa
I have tried to attached the picture again for you. It is supplier deposit, not customer. Linked account is all good. This is a common transaction I do. This particular one is the only one I have an issue with.
To me it looks like you have processed the PJ twice (256 and 257)
You should delete the one that isn't allocated properly - probably
( Look at another one of your suppliers that you do this for and see if it looks the same as this one)
Also do you reconcile the client deposit account - this will help to show if you have doubled up the entry - there should also be 2 entries in your bank account if 1-1701 is the bank
Let me know how you go .
Apologies for the misunderstanding - you did say supplier at the start!!
Lisa
I have not processed the PJ transactions. These are done automatically by MYOB when the order is changed to a bill.
I can not delete either of these PJ transactions as I do not have access to them.
There is definitely only one payment as my bank account has been reconciled for the month.
Any other suggestions would be greatly appreciated.
Hi Michelle32
So that I can look into this for you can you send screenshots of the two transfer from deposit transactions, click on the zoom arrow to open the transactions.
Can you also send a screenshot of the Journal security audit report showing those two transactions.
HI Tracey,
Thanks for the reply. I have attached the screenshots and report as requested.
Kind regards,
Michelle
