Forum Discussion

JenniferD's avatar
JenniferD
Partner
6 months ago

Jen D

Is anyone else experiencing problems with the MYOB portal today? Each time I try to create a task it send me on a constant loop of being required to keep logging in.

 

This is incredibly frustrating on the final week before the last tax lodgment deadline for the 2022/2023 tax year. The support line is not manned on weekends and an on-line support request ensures me that my issue will be addressed within 3-5 business days. Not good enough at this time of year.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi jenniferd

     

    Sorry to hear you're having trouble with the application. Try clearing your AccountRight cache first; it might fix the login issue. If the problem's still there, let us know with a bit more info.

     

    You can also chat with our virtual assistant, MOCA. If MOCA can't solve it, you'll be directed to our live chat team for real-time help.

     

    This post was from the weekend, so let us know if you need help.

     

    Thanks,
    Genreve