Forum Discussion

JH1's avatar
JH1
Contributing User
2 years ago

Retention Money Article by Julie Carter - how do I find it

Hi All, 

 

I used an article that was on MYOB community page written by Julie Carter called Retention money and how it works.  I have followed her instructions to enter retentions into MYOB and now need to refer to the article again but I cannot locate it anymore. Can anyone advise how I find it?

 

Thanks 

 

10 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi JH1,

     

    I noticed you're looking to keep following Julie Carter's article.

     

    Here's the link to the Retention Money article by Julie Carter.

     

    And of course, if you need a hand with anything else, feel free to start up a new thread.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

  • JH1's avatar
    JH1
    Contributing User
    2 years ago

    Yes I click on the link and it does not go to the article 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JH1 and Paul_Brennan,

    Thanks for your response. We noticed that once you click on the link provided by Genreve, you'll need to log in using your account on the community forum. My advice is to copy the link and paste it into a different browser to access it. Retention Money 

    Feel free to post again, we're happy to help!

    Regards,
    Earl

  • JH1's avatar
    JH1
    Contributing User
    2 years ago

    Hi Earl_HD 

    Thanks for your reply.  However even when I am logged in or copy and paste the link into a completely different browser the following message appears - 

     

    "Access Denied

    You do not have access to this area of the community or it doesn't exist"

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JH1,

    My apologies. We've made some changes on the back end, so you should be able to access it now. Thank you!

     

    Feel free to start a new post if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

  • JH1's avatar
    JH1
    Contributing User
    2 years ago

    Thanks Earl_HD 

    Yes I can now access article - thank you. Although the images are not being displayed. 

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JH1,

    Please try opening it in a different browser or on a different device.

     

     

    Regards,
    Earl

  • JH1's avatar
    JH1
    Contributing User
    2 years ago

    Hi Earl_HD 

    I have tried two different browsers and my iphone and still cannot view images. 

    Regards

    JH

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi JH1,

    My apologies. Upon opening the blog, I found that the images were indeed removed. However, there is a help article that includes the same information. Please see this help page for more information: Receiving retention payments

    Feel free to post again, we're happy to help!

    Regards,
    Earl