We have gone through the same Frustration, but it has been an ongoing issue for close to 2 years :(
You probably would have seen the Email that Mike Nash is re-acquiring Tall Emu, and it will no longer be a MYOB owned company. I have had a bit to do with Mike over the last couple of years, and I am pretty confident he will be able to turn things around.
He's a bit of a madman re-acquiring a company that has had a lot of bad reviews and bugs since the MYOB acquisition, but that speaks to his confidence of being able to make things right for Tall Emu Customers who have endured the painful issues.
I imagine it will take a bit of time, but I'm hoping for good things in the near future.