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JoB913's avatar
JoB913
Contributing User
5 months ago

Taxable Payments Report Error

My accountant is trying to lodge the Taxable Payments Report and keeps getting an error Line 43. Please contact your software developer. The file contains an illegal character at end of last record. ...
JoB913's avatar
JoB913
Contributing User

Hi Doreen

We have a different problem now. I'm trying to get a user set up in MYOB, however she has forgotten her recovery code. Can this be reset and sent to her again so she can login?

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi JoB913,

 

Since the user has forgotten their backup or recovery code, they will need to reach out to our live chat agents via our virtual assistant MOCA, to have this reset. Alternatively, they can submit a support case through MyAccount for further assistance.

 

Regards,

Sai  

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