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CloudMindAcc's avatar
CloudMindAcc
Ultimate Partner
5 years ago
Solved

Upgrade to ARL went to cloud when it was suppose to go to desktop??

Hi MYOB,   SN XXXX 6778 ABN XXXX 8037   A client has asked me to upgrade some old V19 back ups for prior FY to ARL and then have them open as read only.  This is so the client has all the histor...
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  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi CloudMindAcc 

     

    Typically, when restoring a company file and there is no company file listed in the Company File Name section it would indicate that the company file you are trying to restore is not a myox file but an AccountRight Classic (v19 or below) file.

     

    When the user does attempt to restore those files, once they have selected Restore on the Restore Backup window the system will generate the Upgrade Assistant, which will prompt you through the upgrade of that file. At this point you can select whether you wish to upgrade that file online or locally - you need to select the Don't have access to the Internet? I want to upgrade locally option if you want to upgrade locally.

     

Steven_M's avatar
Steven_M
Former Staff

Hi CloudMindAcc 

 

Typically, when restoring a company file and there is no company file listed in the Company File Name section it would indicate that the company file you are trying to restore is not a myox file but an AccountRight Classic (v19 or below) file.

 

When the user does attempt to restore those files, once they have selected Restore on the Restore Backup window the system will generate the Upgrade Assistant, which will prompt you through the upgrade of that file. At this point you can select whether you wish to upgrade that file online or locally - you need to select the Don't have access to the Internet? I want to upgrade locally option if you want to upgrade locally.

 

CloudMindAcc's avatar
CloudMindAcc
Ultimate Partner
5 years ago

Thanks Steven_M  that was a rookie error on my part:smileyfrustrated:.  What was I thinking.. I missed the step to actually upgrade the file.   I am worried it will override the LIVE real file now.    I have sent you a PM can you please kindly stop the file from restoring at the back end?