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MYOB_API_Team's avatar
MYOB_API_Team
MYOB Moderator
3 years ago

AccountRight/New Essentials API – 500/504 errors and reduced performance

Hi there,   Products: AccountRight/New Essentials API   We are aware that users may be experiencing ongoing issues with the AccountRight/New Essentials API around increased error rates, pre...
MYOB_API_Team's avatar
MYOB_API_Team
MYOB Moderator
3 years ago

Hi there,

 

We are continuing to investigate the issue with our API where you may be seeing an increased error rate.
The issues are intermittent and associated with a high number of retry requests on our API.
Our investigations are on going and we apologise for any inconvenience this may cause.

Thanks

  • MYOB_API_Team's avatar
    MYOB_API_Team
    MYOB Moderator
    3 years ago

    Hi there,

     

    Over the weekend, our Development teams have made some further changes to our servers to try and improve the performance of the API while they continue investigating the cause of the issue. 

     

    Thanks

    • MYOB_API_Team's avatar
      MYOB_API_Team
      MYOB Moderator
      3 years ago

      Hi there,

       

      Over the last few days, our Development Teams have been monitoring the performance of the API and have seen an improvement with the manual updates that they have been making to our Servers. 

       

      Given the improvement of the API over the last few days, our Development Teams are now ready to deploy the updates so that will automate there changes to our servers, this will happen on the evening of the 12th August. 

       

      MYOB now considers this issue resolved. We will continue to monitor the API for any changes. 

       

      Thanks

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