Hi,
noticed that now you have to enter the code for 2FA more often it will just cut you of in the middle of a transactions, eg payroll.
You then lose everything you have entered. Is there a way to stop that happening in the middle of it. surely we are not expected to remember the time left on the 2FA?
Not good when you are in the middle of processing a large payroll.
thank you in advance!
Hi Domster,
I get that 2FA (Two-Factor Authentication) interrupting your transactions, like payroll, is really annoying. The good news is, you only need to sign in with 2FA once every 24 hours while you're actively using MYOB. So, if you're not using MYOB, like on weekends, you don't need to log in. To help manage the 2FA session time limit, try to complete your transactions within the session time. This might mean breaking down larger tasks into smaller, more manageable parts that you can finish within the session. You can also visit this help article for more information: Two-factor authentication
I hope this helps!
Regards,
Earl
thank you Earl, but that is not really good enough. I am not a bookkeeper, I am an accountant and I dont have time to monitor when the last time I put in a 2fa code. When you are putting in payroll for 92 employees the last thing on your mind is 2FA. And we have multiple clients!!! I don't think you know what you are asking here.
I am fine with logging in again, however, I am not fine with losing the task I was working on. Why doesn't it save your work automatically?
Hi Domster,
I understand how important it is to avoid disruptions, especially when processing payroll for multiple clients. Your concern about the 2FA process and losing your work is valid, and we are always looking to improve the user experience. While we work towards potential improvements, we encourage you to submit any further feedback or concerns to our team at feedback@myob.com. Your input is invaluable to us, and we strive to make our system as efficient as possible for all users.
Regards,
Sai
