Forum Discussion

mui's avatar
mui
Cover User
5 months ago

MYOB Stuck in Backup Process

Hi,

The Backup on desktop seems to stuck forever. Build is latest version 2024.6.1.9

I have also tried log out and log back in, and restarted computer but issue persist, please help?

 

Thanks,

Skye

  • Isaiah_C's avatar
    Isaiah_C
    5 months ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

  • TMyers's avatar
    TMyers
    Contributing User
    5 months ago

    Hi, I am having the same issue with the backup process, it takes so long!

  • Jemar_C's avatar
    Jemar_C
    Valued User
    5 months ago

    Hi mui,

     

    Thank you for your post and I understand that the file is stuck in Back up in progress. This can be fix by running a script, can you please provide us the just the last four digits of your serial number to proceed.

     

    Cheers,

    Jem

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 months ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

  • mui's avatar
    mui
    Cover User
    5 months ago

    Thanks Jemar_C & Isaiah_C , the backup is working again, just taking a lot longer than it used to be, any tips to make it run faster please?

  • rmcg711's avatar
    rmcg711
    4 months ago

    Hi,

    I also am having similar issues.

    I attempted to do a backup yesterday and it got stuck half way through. Now I am unable to open my file as it says backup in process.

    Please can someone help me!

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi rmcg711,

       

      Thanks for reaching out. Getting stuck in a backup process can be frustrating, especially when it disrupts your workflow. But don't worry, I've reset the file back to active for you. Just log out and log back in, and everything should be back to normal.

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      Princess

  • Kristy7's avatar
    Kristy7
    4 months ago

    Good morning,

    I am also having the same issue with MYOB stuck in backup loop.  

    Any assistance would be greatly appreciated!

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      4 months ago

      Hi Kristy7,

       

      I've reset your file back to active. Please let me know how it goes.


      Regards,

      Sai

       

  • jenni's avatar
    jenni
    Experienced Cover User
    30 days ago

    Hi,

    I also am having same issue.

    I attempted to do a backup yesterday and it seems to be stuck and now I am unable to open my file as it says backup in process.

    Please can someone help me!  Thanks, Jenni

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      28 days ago

      Hi Jenni,

       

      We've run a script over your file, and everything should be working as expected now. If you encounter this issue again, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

       

      Regards,

      Sai

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