Hi Everyone
I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.
Can you please help I need to be able to get into my file and get it back up and running before by the morning
Hi Alltrades1,
Looks like you've hit a bit of a snag with a backup in progress. No worries, I've got your back! I have reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.
Feel free to get in touch if you need more help.
Cheers,
Princess
Hi There. we are also stuck in the backup process right now. can we have some help please.
Hi There,
We are also experiencing the same problem. Can you please assist with this?
Hi Springer1,
Welcome to the Community Forum!
Looks like you've hit a bit of a snag with a backup in progress. No worries, I've got your back! I've reset that company file back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight, then access the file again.
Feel free to get in touch if you need more help.
Cheers,
Princess
Hello we are having the same issue. This is my first time having this issue so I am not sure how to fix it?
Great thanks for your help, all good now :-)
Hi All We are also experiencing the same issue. Our MYOB file is stuck on back up and the message we receive is "This company file is currently backing up. You can sign on once the back up is complete. "I have gone through the task manager process and also logged out of my computer. I am also unable to access MYOB via the cloud.
My MYOB is currently having this problem so I can't log in. Can you please fix this ASAP.
Thanks
I am having the same problem. Could this please be fixed so I can work? Thank you
Hey NickObod,
I've successfully run a fix on your company file, and it's now active again. Make sure to log out first before accessing the file. If you still encounter any issues with your file, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant MOCA.
Best regards,
Doreen
Hi Doreen,
Could you please fix my company file?
Thanks
Sim
We also have the same issue. Can you please sort for us as well?
HI, I am having the same issue. Could someone please help me?
Welcome to the Community Forum, Sim_n!
I've successfully run a fix on your company file. Please close AccountRight first and then log back in. You should be able to log in now without any issues. If you ever encounter this issue again, you can also head over to our website and connect with a live chat agent via the virtual assistant MOCA.
Cheers,
Princess
Hi,
Our company file is stuck in "back up in progress" - wondering if you could help?
Hey LF6,
I've successfully run a script over your company file that's stuck in "Back up in progress." Make sure to log out and then log back in to access your company file. If ever you encounter the same error message in the future, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA.
Best regards,
Doreen
Hi,
I am also experiencing this problem this morning - I will have my team here in 30 minutes and no way for them to work - can we get this sorted asap!
Hi there MBlack1,
I've checked your account and run a script over your file to help with the issue of stuck in the backup process. Make sure to log out first and then log back in to see if it's working now. If ever you encounter the same error message in the future, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA.
Best regards,
Doreen
