Forum Discussion

Robyn11's avatar
Robyn11
Experienced User
5 months ago

STUCK IN BACKUP PROCESS

Hi There. we are currently stuck in the Backup process and would appreciate some help since there is no one to call and we dont have an email address to send issues to.

  • Robyn11's avatar
    Robyn11
    5 months ago

    Hi Earl.  thank you very much, we now have access to MYOB. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi Robyn11 ,

    We have an online script that can resolve this issue. Please reply with the last four digits of your Serial Number and your Company File ID so we can arrange the fix for you.

    Looking forward to your response.

    Regards,
    Earl

    • Robyn11's avatar
      Robyn11
      Experienced User
      5 months ago

      Hi Earl.  If we could logon i could give you our serial number.

  • Robyn11's avatar
    Robyn11
    Experienced User
    5 months ago

    i have 9239 which is next to our company name when i am in myaccount.myob.com

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi Robyn11 ,

    Thanks for providing the information. I've made some changes on the backend for the Serial Number ending in 7790 that should fix the issue. Please let me know if the issue persists.

    Looking forward to your response.

    Regards,
    Earl

    • Robyn11's avatar
      Robyn11
      Experienced User
      5 months ago

      Hi Earl.  thank you very much, we now have access to MYOB. 

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