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dollymiss's avatar
dollymiss
Contributing Cover User
13 days ago

AccountRight desktop login difficulty

Sorry to bring this up again,   But I am still struggling to sign in. Have tried rebooting and unpluging modem and even had phone calls to MYOB and still can not resolve my problem.   They are al...
  • dollymiss's avatar
    dollymiss
    12 days ago

    Thank you for responding - none of that worked. BUT !!!!!!!!!!!!!!!!!!!!!!!!! I now have a new laptop just for MYOB :) best $500 spent 

Earl_HD's avatar
Earl_HD
MYOB Moderator
12 days ago

Hi dollymiss,

When AccountRight can't connect to your company file, you may encounter "Connection error" and "Unable to connect" error messages. I recommend visiting this MYOB Community Forum thread which you may find helpful in resolving this issue. You can also clear your AccountRight cache to avoid some software discrepancies. 

If you're still having problems these help articles have detailed instructions and information that may be of assistance:
 

Error: Connection error

Speed and performance tips

Troubleshooting online files

I hope this helps!

Regards,
Earl

  • dollymiss's avatar
    dollymiss
    Contributing Cover User
    12 days ago

    Thank you for responding - none of that worked. BUT !!!!!!!!!!!!!!!!!!!!!!!!! I now have a new laptop just for MYOB :) best $500 spent 

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