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FoxHay's avatar
FoxHay
Experienced Cover User
2 years ago

Re: MYOB Subscription Invoice

I have a receipt for my September Subscription but I also have an email saying I am 11 days overdue.

Total disconnect between accounts and Philipines call centre.

I am sick of talking to people who do not understand what I am saying as well as I cant understand what they are saying.

 

I would just like to be able to talk to an Aussie ,headquarters are 5 km from my work.

Why cant i just send an email to MYOB ? Perhaps someone from accounts might call me, instead of hanging on hold for up to 1 hour.

 

Attachment removed from public view - SR

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  • Zappy's avatar
    Zappy
    Valued Partner
    2 years ago

    Four days after first contacting my "account manager" I'm still none the wiser why I dont appear in the partner search. She couldn't help and never offered an alternative.  What IS going on? 

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello FoxHay 

     

    After looking into the Account I can see that there were some payment issues when the invoice was due, which have since been resolved. 

    It's possible that the email stating it was overdue was automatically sent out during the time between when the payment was still needed. 

     

    I am able to confirm that there are no overdue invoices on your account and your subscription is active. 

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.