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Maryknoll's avatar
Maryknoll
Cover User
8 months ago
Solved

Downloading MYOB subscription invoice

When I try to view my invoices, I get a message to say the page isn't working as there are too many reloads and to clear cookies.  I have cleared cookies but still get the message.

 

I have seen other queries on this but could not find any response.

 

Thanks

 

Maryanne

  • Genreve_S's avatar
    Genreve_S
    5 months ago

    Hi Maryknoll, 


    Thanks for the response and the screenshot you've attached. 

     

    Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

     

    Let us know the results and if you need further assistance with this. 

     

    Thanks,
    Genreve

5 Replies

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi Maryknoll,

     

    Thank you for the post and for letting us know your concern. I appreciate you providing us the issue and for doing some troubleshooting steps. I regret to know that you're having an issue when you try to view your invoices and I'll be glad to assist you with this. Please provide me with a screenshot of your screen and the full error message so I can further help you with this.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi Maryknoll,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai 

    • Maryknoll's avatar
      Maryknoll
      Cover User
      5 months ago

      Hi Sai,

       

      Hopefully you can still help me as thie problem hasn't resolved.  Here is a screen shot

       

      I need the monthly myob invoice for audit purposes.

       

      Thanks,

       

      Maryanne

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        5 months ago

        Hi Maryknoll, 


        Thanks for the response and the screenshot you've attached. 

         

        Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

         

        Let us know the results and if you need further assistance with this. 

         

        Thanks,
        Genreve

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi Maryknoll,

     

    Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai