Forum Discussion

Maryknoll's avatar
Maryknoll
Cover User
10 months ago
Solved

Downloading MYOB subscription invoice

When I try to view my invoices, I get a message to say the page isn't working as there are too many reloads and to clear cookies.  I have cleared cookies but still get the message.   I have seen ot...
  • Genreve_S's avatar
    Genreve_S
    7 months ago

    Hi Maryknoll, 


    Thanks for the response and the screenshot you've attached. 

     

    Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

     

    Let us know the results and if you need further assistance with this. 

     

    Thanks,
    Genreve

Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi Maryknoll,

 

Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai 

Maryknoll's avatar
Maryknoll
Cover User
7 months ago

Hi Sai,

 

Hopefully you can still help me as thie problem hasn't resolved.  Here is a screen shot

 

I need the monthly myob invoice for audit purposes.

 

Thanks,

 

Maryanne

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 months ago

    Hi Maryknoll, 


    Thanks for the response and the screenshot you've attached. 

     

    Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

     

    Let us know the results and if you need further assistance with this. 

     

    Thanks,
    Genreve