Forum Discussion

Maryknoll's avatar
Maryknoll
Cover User
2 years ago
Solved

Downloading MYOB subscription invoice

When I try to view my invoices, I get a message to say the page isn't working as there are too many reloads and to clear cookies.  I have cleared cookies but still get the message.   I have seen ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Maryknoll, 


    Thanks for the response and the screenshot you've attached. 

     

    Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

     

    Let us know the results and if you need further assistance with this. 

     

    Thanks,
    Genreve

Maryknoll's avatar
Maryknoll
Cover User
2 years ago

Hi Sai,

 

Hopefully you can still help me as thie problem hasn't resolved.  Here is a screen shot

 

I need the monthly myob invoice for audit purposes.

 

Thanks,

 

Maryanne

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Maryknoll, 


Thanks for the response and the screenshot you've attached. 

 

Generally, the my.myob.com webpage is only used for invoices that are from an older product. I recommend you try to access the invoices from myaccount.myob.com instead. 

 

Let us know the results and if you need further assistance with this. 

 

Thanks,
Genreve

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