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ABBS's avatar
ABBS
Contributing User
3 years ago
Solved

MYOB subscription suspension

I have currently been on hold for 53 minutes to myob trying to ascertain why you have suspended a MYOB account where I have a paid invoice and can see the money paid out of the bank to myob ???? 

  • Sam_R's avatar
    Sam_R
    4 years ago

    Hi Yundi,

     

    Thank you for your post. 

     

    For casual employees with hours that change every period, I would suggest setting their standard pay fields all to zero so no hours are pre-populated when you start a new pay run every week. This can be done by heading to the relevant employee card > Payroll Details > Standard Pay > zero out every relevant field with amounts/hours in them > press SAVE. 

     

    Additionally, when you enter the hours into their fields during the pay run, try using the 'Tab' key on your keyboard instead of clicking out of it. 

     

    Let me know how you get on, or if you issue persists - happy to assist further. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago
    Copy LinkReport

    Hi ABBS 

     

    Checking the account for serial number ending in #8420, there are three unpaid invoices for the periods August 2022, January 2022 and August 2019. 

     

    You'll need to make payment on those outstanding invoices to clear that suspension. This can be done through your my.MYOB account or through MyAccount

     

    If your query relates to a different subscription please provide the last FOUR digits of the serial number and I'll be happy to look into this for you.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • ABBS's avatar
      ABBS
      Contributing User
      3 years ago
      Copy LinkReport

      1 hr & 20 mins later - MYOB answered and we have resolved. Client now has access. Thanks for replying.

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I have currently been on hold for 53 minutes to myob trying to ascertain why you have suspended a MYOB account where I have a paid invoice and can see the money paid out of the bank to myob ???? 

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I have currently been on hold for 53 minutes to myob trying to ascertain why you have suspended a MYOB account where I have a paid invoice and can see the money paid out of the bank to myob ???? 

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???? ","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:791233"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:791222":{"__typename":"Conversation","id":"conversation:791222","solved":true,"topic":{"__ref":"ForumTopicMessage:message:791222"},"lastPostingActivityTime":"2022-11-17T11:58:53.007+11:00","lastPostTime":"2022-11-17T11:58:53.007+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:791222":{"__typename":"ModerationData","id":"moderation_data:791222","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:791222_1":{"__typename":"Revision","id":"revision:791222_1","lastEditTime":"2022-11-17T11:25:46.635+11:00"},"CachedAsset:theme:customTheme1-1743557931278":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931278","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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MYOB subscription suspension","moderationData":{"__ref":"ModerationData:moderation_data:791233"},"body":"

Hi ABBS 

\n

 

\n

Checking the account for serial number ending in #8420, there are three unpaid invoices for the periods August 2022, January 2022 and August 2019. 

\n

 

\n

You'll need to make payment on those outstanding invoices to clear that suspension. This can be done through your my.MYOB account or through MyAccount

\n

 

\n

If your query relates to a different subscription please provide the last FOUR digits of the serial number and I'll be happy to look into this for you.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2022-11-17T11:54:50.413+11:00","lastPublishTime":"2022-11-17T11:54:50.413+11:00","metrics":{"__typename":"MessageMetrics","views":756},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:791222/message:791233","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:791235"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1182","rawBody":"

Hi  

\n

 

\n

Checking the account for serial number ending in #8420, there are three unpaid invoices for the periods August 2022, January 2022 and August 2019. 

\n

 

\n

You'll need to make payment on those outstanding invoices to clear that suspension. This can be done through your my.MYOB account or through MyAccount

\n

 

\n

If your query relates to a different subscription please provide the last FOUR digits of the serial number and I'll be happy to look into this for you.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:791233_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:791235":{"__typename":"ModerationData","id":"moderation_data:791235","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:791235":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:140225"},"id":"message:791235","revisionNum":1,"uid":791235,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:791233"},"conversation":{"__ref":"Conversation:conversation:791222"},"subject":"Re: MYOB subscription suspension","moderationData":{"__ref":"ModerationData:moderation_data:791235"},"body":"

1 hr & 20 mins later - MYOB answered and we have resolved. Client now has access. Thanks for replying.

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1 hr & 20 mins later - MYOB answered and we have resolved. Client now has access. Thanks for replying.

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