Forum Discussion

KevinLong's avatar
KevinLong
Contributing Partner
2 months ago

Batch Payments Export Does Not Work for One User

Hi A client has one user who cannot create the export file for Batch Payments. When they click the Export button, the process looks like to run and a message pops up that a file has been created. Ho...
KevinLong's avatar
KevinLong
Contributing Partner
2 months ago

Hi Will

The user has the same issue if they go to another computer. Another user does not have the issue from on the affected users computer. It seems to be an MYOB issue and not a local computer or network user issue.

 

Thanks

 

  • Will_H's avatar
    Will_H
    MYOB Moderator
    2 months ago

    Hi KevinLong ,

    Thanks for that.

    That suggests it's actually related to the User, 

    Almost all User issues come down to one of:

    • Roles (And the access rights associated to them)
    • Restriction Groups
    • Branch restrictions.

     

    I suggest comparing a user that's working with the user that isn't, it's almost certain to be Role-based permissions not allowing them to create the file in some manner.