I'm getting an error when I try and export any report to excel.
The error meesage "Retrieving the COM class factory ... Server execution failed ...." is shown on the attached screenshot.
Ah, turns out it was a problem with Excel.
I don't usually use Excel and didn't realise AccountRight relied on it.
Got Excel working and now the AccountRight export is working.
Hi pklove,
Welcome to the Community Forum.
We appreciate the screenshot you've attached. However, with the current information it's hard to draw a conclusion on the cause of the issue. May I get you to send us a copy of the latest diagnostic log of your AccountRight to help understand the issue?
We look forward to your response.
Thanks,
Genreve
The diagnostic log should be attached.
Hi pklove,
Thanks for your quick response and for providing the diagnostic log of your AccountRight. You're really on the ball!
I've found a forum post that might just be the treasure map you need. Other users who encountered the same issue found it quite helpful. Here's the link to the post: https://community.myob.com/t5/AccountRight-Getting-Started/Unable-to-open-recently-upgraded-company-file/td-p/718667.
Give it a read and see if it helps you navigate through your issue. Remember, we're here if you need any more assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Ah, turns out it was a problem with Excel.
I don't usually use Excel and didn't realise AccountRight relied on it.
Got Excel working and now the AccountRight export is working.
Hi pklove,
Thank you for the update!
I'm glad to hear that you've managed to resolve the issue with Excel and AccountRight export. It's true that AccountRight relies on Excel for some of its functions, so having Excel working properly is crucial. I'll now close this post as resolved. If you encounter any similar issues in the future, please feel free to post again.
Cheers,
Princess
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