Forum Discussion

pklove's avatar
pklove
User
3 months ago
Solved

Error exporting to excel

I'm getting an error when I try and export any report to excel.

 

The error meesage "Retrieving the COM class factory ... Server execution failed ...." is shown on the attached screenshot.

  • Ah, turns out it was a problem with Excel.

     

    I don't usually use Excel and didn't realise AccountRight relied on it.

     

    Got Excel working and now the AccountRight export is working.

     

6 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi pklove,

     

    Welcome to the Community Forum. 

     

    We appreciate the screenshot you've attached. However, with the current information it's hard to draw a conclusion on the cause of the issue. May I get you to send us a copy of the latest diagnostic log of your AccountRight to help understand the issue? 

     

    We look forward to your response.

     

    Thanks,
    Genreve

     

  • Ah, turns out it was a problem with Excel.

     

    I don't usually use Excel and didn't realise AccountRight relied on it.

     

    Got Excel working and now the AccountRight export is working.

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi pklove,

       

      Thank you for the update!

       

      I'm glad to hear that you've managed to resolve the issue with Excel and AccountRight export. It's true that AccountRight relies on Excel for some of its functions, so having Excel working properly is crucial. I'll now close this post as resolved. If you encounter any similar issues in the future, please feel free to post again. 

       

      Cheers,

      Princess