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CathS-BW's avatar
CathS-BW
Experienced User
2 months ago
Solved

Can't export reports to Excel

I have not been able to export Myob (desktop version) reports to Excel for a couple of weeks now.

I just had a support call from Myob and instructions were sent through to make adjustments to the Microsoft.NET Framework. These instructions were followed but the reports still won't export to Excel.

Myob has also been uninstalled and reinstalled.

The reports will export if I open the file online, and Xero and Reckon reports (also online files) also export to Excel without issue.

Can anyone please help? It is not practical to open the online version every time I need to export to Excel and many hours have now been spent unsuccessfully trying to fix the issue.

Thank you.

  • Mike_James's avatar
    Mike_James
    2 months ago

    Hi CathS-BW , do you have a diagnostic log that we can see (produced right after trying to export to Excel)?

     

    Have you run a quick or online repair of Office?

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  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 months ago

    Hi CathS-BW , do you have a diagnostic log that we can see (produced right after trying to export to Excel)?

     

    Have you run a quick or online repair of Office?

  • CathS-BW's avatar
    CathS-BW
    Experienced User
    2 months ago

    Hi Mike_James , I am running a repair of Office now (thanks for the suggestion) and will clear the cache too once that is done, then try again and post the diagnostic log if it still fails.  Thank you!🤞🤞🤞

  • CathS-BW's avatar
    CathS-BW
    Experienced User
    2 months ago

    Hi again Mike_James 

    Repaired & uninstalled everything & rebooted a couple of times (Myob, Office etc) and it is now working, THANKYOU!!

     

    I should have come straight here instead of going to Myob for help & waiting several days and then not being helped (the instructions they sent only go up to Windows 10 but they said they would work for Windows 11, and they certainly did not fix my problem!) 🤨

     

    Thank you again!

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