Can't export reports to Excel

Thanks for your prompt assistance on this matter.  Our IT person had to do a re-install of our MS Suite.

Hi 6203, 

Thank you for your post. Can you please retrieve the diagnostic log of the AccountRight file after attempting to export to excel, if you open the error log can you see a Microsoft.Office.Interop.Excel._Application error ? If you can, Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

• Quick repair office. (any missing files should be added back)
• Check/Fix Registry Keys (this step can only be completed by an IT professional as this is an environmental issue with windows having missing or incorrect information). Reference link as an example for Outlook is :https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please do let us know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Thanks for your reply.

Please excuse my ignorance, but I don't know how to read the error report.

Does the report say what you were suggesting it might say?

This is the error report:

2023-01-30 15:52:22.7750,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Excel.ApplicationClass' to interface type 'Microsoft.Office.Interop.Excel._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000208D5-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Excel.ApplicationClass.get_Workbooks()
at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName)

Hi, we have recently moved to Office 365 and I am having the same problem. I cannot export to XLS.

My log is below. 

I access my file online, and had no problems with this last week, until the Office 365 migration.

I have uninstalled and reinstalled AccountRight as per your advice to other user, but am still having the same problem.

Please advise what to do now!  

Hi KB1971 , check these things:

- Is your version of Office 32 bit? AccountRight cannot export to the 64 bit version.

- After installing Office, have you reinstalled AccountRight? AccountRight should be the last program installed.

- If yes to the above, then try a quick repair of Office. (Go to Control Panel, Programs and features, sort by installed date, select MS 365, select Change, follow the prompts to quick repair). Then open AccountRight again and try the export. 

It is 64 bit, with Windows 10 Pro. I uninstalled AccountRight, then I went to MYOB and I re-downloaded the whole application. No idea what to do next! 

It worked previously, it's only since they installed Office 365 this week that I have suddenly got an issue.