Forum Discussion

CathS-BW's avatar
CathS-BW
Experienced User
10 months ago
Solved

Can't export reports to Excel

I have not been able to export Myob (desktop version) reports to Excel for a couple of weeks now. I just had a support call from Myob and instructions were sent through to make adjustments to the Mi...
  • Mike_James's avatar
    Mike_James
    10 months ago

    Hi CathS-BW , do you have a diagnostic log that we can see (produced right after trying to export to Excel)?

     

    Have you run a quick or online repair of Office?

SDee's avatar
SDee
Member
2 days ago

Since the last MYOB upgrade Jan 2026, I can no longer export to Excel. It just thinks for a second and then does nothing.

This is a crucial part of our business - can this please be fixed asap?

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 days ago

Hi SDee,

 

Exporting to Excel is a big part of how you keep things running, so when it stops working after the Jan 2026 upgrade and just sits there thinking, it's not what you need. You can run a few quick checks to get that Excel export talking to AccountRight again:

 

  • First, make sure you're using a supported, locally installed version of Microsoft Excel 2010 or later. Excel Online or LibreOffice will not work with AccountRight exports.
  • If Excel was installed after AccountRight, reinstall Excel first, then reinstall AccountRight. That refreshes the connection between the two.
  • If clicking Export does nothing or it's greyed out, try opening AccountRight by right-clicking its icon and choosing Run as administrator. If exporting works in that session, reinstall AccountRight by right-clicking the installer and choosing Run as administrator so those permissions stick.
  • If you have recently changed anything with Office or Windows, run an Office Quick Repair as that often restores the Excel integration.

Once you've tested those steps, give the export another go and if it's still not working, you can reach out to our team so they can check what's going on. Make sure to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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