Forum Discussion

Shane404's avatar
Shane404
Experienced User
2 months ago

Unable to export report

Hi, when I attempt to export the report to a excel format, this error alert pop out:

 

  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi Shane404,

     

    If you encounter this error, it might be because AccountRight can't find the template needed for the report. To fix this, try reinstalling the AccountRight software. Make sure to disable your antivirus and run the installer as an administrator. For more details, you can check out this thread.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Shane404,

     

    If you encounter this error, it might be because AccountRight can't find the template needed for the report. To fix this, try reinstalling the AccountRight software. Make sure to disable your antivirus and run the installer as an administrator. For more details, you can check out this thread.

     

    Cheers,

    Princess

    • Shane404's avatar
      Shane404
      Experienced User
      2 months ago

      Thanks, it's resolved after reinstalled.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 months ago

        Hi Shane404,

         

        You're welcome! Feel free to create a post anytime you need help in the future!

         

        Cheers,

        Princess

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