Forum Discussion

pklove's avatar
pklove
9 months ago

Error exporting to excel

I'm getting an error when I try and export any report to excel.   The error meesage "Retrieving the COM class factory ... Server execution failed ...." is shown on the attached screenshot.
  • pklove's avatar
    pklove
    9 months ago

    Ah, turns out it was a problem with Excel.

     

    I don't usually use Excel and didn't realise AccountRight relied on it.

     

    Got Excel working and now the AccountRight export is working.

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi pklove, 

 

Thanks for your quick response and for providing the diagnostic log of your AccountRight. You're really on the ball!

 

I've found a forum post that might just be the treasure map you need. Other users who encountered the same issue found it quite helpful. Here's the link to the post: https://community.myob.com/t5/AccountRight-Getting-Started/Unable-to-open-recently-upgraded-company-file/td-p/718667.

 

Give it a read and see if it helps you navigate through your issue. Remember, we're here if you need any more assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

  • pklove's avatar
    pklove
    9 months ago

    Hi Genreve,

     

    Thanks for pointing to that, but I don't think its relevant.  

     

    My file is online and that post says tis for offline files.   It also says the diagnostic log would contain "InvalidFingerprint", which my log does not.

     

     

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