Forum Discussion

Polly_Templeton's avatar
Polly_Templeton
Experienced User
1 year ago
Solved

Export to Excel and send Excel file not working

Good morning, 

Had to crash Huxley when trying to export a report to Excel. So then tried sending with Excel attachment. Email was received but no attachment and blank information.

Using 2025.2.0 on desktop.

  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi Polly_Templeton,

     

    It sounds like something went wrong when exporting the report. Since Huxley crashed, the export might not have completed properly, which could explain why the email had no attachment or data. A good first step would be to restart AccountRight and try exporting again. If the issue persists, clearing the AccountRight cache might help.

     

    If you still need help with this problem, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and fix it for you.

     

    Regards,

    Sai

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi Polly_Templeton,

     

    It sounds like something went wrong when exporting the report. Since Huxley crashed, the export might not have completed properly, which could explain why the email had no attachment or data. A good first step would be to restart AccountRight and try exporting again. If the issue persists, clearing the AccountRight cache might help.

     

    If you still need help with this problem, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and fix it for you.

     

    Regards,

    Sai

  • Polly_Templeton's avatar
    Polly_Templeton
    Experienced User
    1 year ago

    Many thanks I restarted and it got stuck again. However I discovered another hidden popup window that said the Excel 97-2003 file type has been blocked by File Block settings in Trust Center. So that's our IT end to address.  It's weird how it's suddenly changed. I am now going to try another database that also exports to Excel 97-2003 file type and report it to our IT volunteers.  Thank you for the information on how to clear the cache.  I am not sure how to get up the virtual assistant when I am using the desktop application.  Thanks for advice on going to MyAccount. 

    This can be closed now.

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