Forum Discussion

Cover User

2 years ago

Solved

Cannot log in - Backup in Progress

I was backing up the company file, and it seems the internet connection dropped during the backup. Now I cannot log in, with error message saying Backup in Progress. Could you please help.

Isaiah_C

MYOB Moderator

27 days ago

Hi Polly_Templeton,

It sounds like something went wrong when exporting the report. Since Huxley crashed, the export might not have completed properly, which could explain why the email had no attachment or data. A good first step would be to restart AccountRight and try exporting again. If the issue persists, clearing the AccountRight cache might help.

If you still need help with this problem, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and fix it for you.

Regards,

Sai

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working","id":"message:890484","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:239387"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"conversation":{"__ref":"Conversation:conversation:890484"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890484"},"body@stripHtml({\"truncateLength\":200})":" Good morning, Had to crash Huxley when trying to export a report to Excel. So then tried sending with Excel attachment. Email was received but no attachment and blank information. Using 2025.2.0 o...","body@stringLength":"231","rawBody":"

Good morning,

Had to crash Huxley when trying to export a report to Excel. So then tried sending with Excel attachment. Email was received but no attachment and blank information.

Using 2025.2.0 on desktop.

","kudosSumWeight":0,"postTime":"2025-03-14T10:13:22.886+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message890484AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/AccountRight-Reports/1918/1/Excel_export.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890484_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":35},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good morning,

Had to crash Huxley when trying to export a report to Excel. So then tried sending with Excel attachment. Email was received but no attachment and blank information.

Using 2025.2.0 on desktop.

"},"Conversation:conversation:890484":{"__typename":"Conversation","id":"conversation:890484","solved":true,"topic":{"__ref":"ForumTopicMessage:message:890484"},"lastPostingActivityTime":"2025-03-14T11:47:27.347+11:00","lastPostTime":"2025-03-14T11:47:27.347+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:890484":{"__typename":"ModerationData","id":"moderation_data:890484","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Attachment:{\"id\":\"attachment:message890484AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/AccountRight-Reports/1918/1/Excel_export.png\"}":{"__typename":"Attachment","id":"attachment:message890484AttachmentNumber1","filename":"Excel_export.png","filesize":15725,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/AccountRight-Reports/1918/1/Excel_export.png"},"Revision:revision:890484_1":{"__typename":"Revision","id":"revision:890484_1","lastEditTime":"2025-03-14T10:13:22.886+11:00"},"AcceptedSolutionMessage:message:890501":{"__typename":"AcceptedSolutionMessage","id":"message:890501","conversation":{"__ref":"Conversation:conversation:890484"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":890501,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"parent":{"__ref":"ForumTopicMessage:message:890484"},"subject":"Re: Export to Excel and send Excel file not working","moderationData":{"__ref":"ModerationData:moderation_data:890501"},"body":"

Hi Polly_Templeton,

Regards,

Sai

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-03-14T11:35:31.791+11:00","lastPublishTime":"2025-03-14T11:35:31.791+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":44},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:890484/message:890501","readOnly":false,"editFrozen":false,"body@stringLength":"1367","rawBody":"

Hi ,

Regards,

Sai

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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