Forum Discussion
Does it create the file and show a number on the FILES button at the top right of screen?
Have seen something similar where the users browser wasn't triggering a download correctly, or prompting for a save location.
The workaround was to click FILES, then on the pop-up click the File Name to trigger the download.
Hi Graeme
Thanks for the reply. Yes - it does actually create the file, just doesn't download it. We've used that workaround you suggested. Very weird that it only does it for this user though.
Regards
Kevin
- Will_H2 months agoMYOB Moderator
Hi KevinLong -
Are they using their same Chrome/Firefox/Edge profile on the other computer? I could see this being related to some kind of profile information if that was being ported around by people.
Otherwise, as you and Graeme have noted, weird. Though this does sound like something you could control depending on how you set your preferences in Chrome.
Watching exactly what people click, and what their browser does, might be informative. Could really rabbithole on this for not much value though.