Comms Plan and Enablement for STP Phase 2 in MYOB Advanced Payroll

We have a couple of updates to share regarding product readiness, the communication plan and enablement for the STP Phase 2 rollout.

 

Important to note: Given that this is a significant compliance change, we will be including partner clients in MYOB communications. 

 

First a reminder of the Timeline

MYOB Advanced Payroll customers have until the end of August 2022 to transition to STP Phase 2. All MYOB Advanced Payroll clients will upgrade to the STP Phase 2 enabled version between March and June 2022. The upgrade won’t automatically switch to STP Phase 2 – the client will remain on the current version of STP until they complete their transition.

 

Product readiness

The pilot for STP Phase 2 commenced in Feb. We released 2021.1.403 this week to resolve issues reported by the pilot sites. We are in the process of upgrading the pilot sites and will confirm when your clients will be ready to start their migrations.

 

Communication Timeline for Clients

15 March - Awareness Email to all clients which covers What is STP?, the August deadline for transitioning, Product Readiness and Resources. If they have a question or need support, they are referred to their partner.  See attached copy.

Apr - Jun: After a site is upgraded, the payroll user will receive an in-app notification that they can proceed with the transition to STP Phase 2. This is a manual process, so won't necessarily be on the very next day. 

May: ATO will send emails to all MYOB Enterprise customers regarding the August deadline.

End of July/August: Reminders using targeted in-app notifications to those customers that have not completed the transition to STP Phase 2.

 

We may need additional communication if we are concerned about the rate of transition.

 

Community Forum Communication

We strongly encourage partners and clients to transition to STP Phase 2 in the month that they upgrade, to allow enough time to plan and manage the migration across the entire MYOB Advanced Payroll community. To that end from April onwards, we will share on the community forum how many customers are on an STP Phase 2 enabled version and how many customers have migrated.

We will post examples of the in-app notifications, ATO email and reminders on the community forum closer to the time.

 

Enablement

We have prepared the following online enablement material which you can reference in your own communication.

• Training course for your clients and your payroll team on the MYOB Academy.
• Single Touch Payroll is the central point for Advanced Payroll Guides which consists of
  • Understanding STP Phase 2
  • Changes in MYOB Advanced for STP Phase 2
  • Transitioning to STP Phase 2

• To follow: Online STP Phase 2 Hub that will have links to all of the above.

I will update you on product readiness once the pilot sites are upgraded.

Regards, 
Madaleen Bothma

Product Manager

MYOB Advanced Payroll