AE 2021.2 Software Install Issues

Question

Hi,I have tried to install AE 2021.2 twice now, and it all appears to be installing right on the screen, even came up with Install Wizard successfully completed message at the end, and that it will automatically update on workstations when they are first opened next.&nbsp; But it isn't installing.&nbsp;&nbsp;&nbsp;And after the install, we have errors downloading prefills.&nbsp; I spoke to a helpful person at MYOB on Friday who fixed this download error.&nbsp; However i tried to install the software update this morning, and now the prefills aren't working again.&nbsp; Anyone else having issues?

carr-barnett-as · Answer

Hi.Yes problem fixed. I had restarted the SBR Sender Server multiple times and it wouldn't fix the problem. MYOB logs in and does it, and it fixed the problem.Re the name, I had one pic without and I attached the wrong one, and I wasn't able to delete it.

trevor_harrison · Answer

Hi&nbsp;MHunter&nbsp;&nbsp;Not sure from your post whether the workstation install program has run successfully on the workstation.&nbsp; Assuming that the server software installed correctly the next key item to anything working as it should with AE, is the workstation install due to the fact that most of the server install files are copied to the workstation to assist with the application running faster.&nbsp;If for some reason the workstation install is not triggering on each workstation then the best bet is to run the installer manually.&nbsp; You will find the setup program under the workstaioninstall directory which in most cases is within the AESQL folder on the server.&nbsp;&nbsp;&nbsp;&nbsp;

mhunter · Answer

Thank you for your reply,&nbsp;Sorry yes on the server it appears to be installing correctly, but on individual workstations it isn;t.&nbsp; I did look at the manual install, however the date of that file was 2021, not a current date?&nbsp; is that correct?&nbsp;&nbsp;

trevor_harrison · Answer

Hi&nbsp;MHunter&nbsp;&nbsp;That does appear to be a problem.&nbsp; I would have expected the setup.exe file to have the same modified date as the date you installed the update.&nbsp;I wonder if you are looking at an old workstation install location.&nbsp; Over the years the location of these files have changed.&nbsp;the workstaioninstall directory should be in the same place as the central and tax (or Sol64) directory.&nbsp; I would expect this to be on a server mapped drive.

mhunter · Answer

Thanks Trevor, yes i agree hence i didn't do the manual install.&nbsp; I will put a call into MYOB later today.&nbsp;&nbsp;

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AE 2021.2 Software Install Issues

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