Forum Discussion

Anthony8472's avatar
Anthony8472
4 years ago

MYOB not contactable on weekends

MYOB specifically claims to be contactable by phone on Saturday and Sunday from 9am to 5pm.    I have relied on that information to plan the migration of my MYOB products this weekend and to get my...
Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Anthony8472 

 

MYOB does offer extended phone support for our small business product range i.e. AccountRight and MYOB Essentials. This does include weekend support 9am -5pm AEST. Our Practice Solution software, which the Accountants Office suite would be a member of, is available 9am -5:30pm AEST.

 

With that being said if you do have an enquiry relating to the Accountants Office product range, we do recommend posting it on this Forum - there is a dedicated board for Accountant Office/Accountant Enterprise enquires I've moved your comments to that board for you. Members of the Community and/or our Practice Solutions team would be able to offer assistance with your enquiry.

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Anthony8472 

     

    I understand that you have lodged a ticket with our support teams who are looking into resolving that situation for you and will be in contact.

    If you do have any further enquiries don't hesitate to get in touch.

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