Forum Discussion

Valued User

12 months ago

Contact a MYOB sales person

I have a new client who is trying to somehow setup a subscription for AR Plus so he can activate his new file and put it online. He has posted a message on here but isn't familiar with the process once the subscription is setup so I have asked him to authorise me to deal with MYOB - please PM me so I can give the information and get his system up and running with bank feeds, etc.

Cheers

Liz

Isaiah_C
12 months ago
Hi Liz_A,

Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai

Isaiah_C
MYOB Moderator
12 months ago
Hi Liz_A,

Thank you for the post and for letting us know your concern. I've responded to this user and provided the information so he/she can have a new subscription online.

Please let me know if you need further help.

Kind regards,

Sai
- Liz_A
  Valued User
  12 months ago
  Hi Isaiah_C
  
  I've managed to get him to create a SN but he still has to call and you are finished for the day so it will be another day before he can get a subscription and get online.
  
  Regards
  Liz
  - Isaiah_C
    MYOB Moderator
    12 months ago
    Hi Liz_A,
    
    Thank you for letting me know. I've advised the customer to contact our phone support or live chat on the website that I've provided so they can add a subscription and put the file online.
    
    Please let me know if you need further help.
    
    Kind regards,
    
    Sai
- Liz_A
  Valued User
  11 months ago
  Hi Isaiah_C
  
  This client has just informed me that his subscription has expired, even though he gave credit card details at the time. Please advise whether there is an issue such as incorrect Serial Number or just a problem with MYOB's recording?
  
  Regards
  Liz
  - Liz_A
    Valued User
    11 months ago
    Hi Isaiah_C , Doreen_P @somebody
    
    My client is desperate to access his file - please advise. SN ends in 3040 and File ID is 1.
    
    Regards
    Liz
Earl_HD
MYOB Moderator
11 months ago
Hi Liz_A,

You're welcome. Feel free to post again, we're happy to help.

Regards,
Earl