Contact a MYOB sales person
I have a new client who is trying to somehow setup a subscription for AR Plus so he can activate his new file and put it online. He has posted a message on here but isn't familiar with the process ...
Forum Discussion
Hi Liz_A,
Thank you for the post and for letting us know your concern. I've responded to this user and provided the information so he/she can have a new subscription online.
Please let me know if you need further help.
Kind regards,
Sai
Hi Isaiah_C
I've managed to get him to create a SN but he still has to call and you are finished for the day so it will be another day before he can get a subscription and get online.
Regards
Liz
Hi Liz_A,
Thank you for letting me know. I've advised the customer to contact our phone support or live chat on the website that I've provided so they can add a subscription and put the file online.
Please let me know if you need further help.
Kind regards,
Sai
Hi Isaiah_C
Thanks to Keoh in sales, my client now has the correct subscription and is able to use his file online. It appears the original sales person set him up with the wrong subscription, even though he had been advised of exactly which subscription was needed, and Keoh was helpful and competent and fixed the problem for us.
The problem for my client and I now, is that we are asked to confirm the file EVERY time we log in. Is this a current MYOB issue or does this need fixing too? I have told him not to use Auto Confirmation in case of the common problems MYOB has with confirmation not working for whatever reason and at least the grace period can be chosen whilst waiting for a fix.
Regards
Liz
Hi Isaiah_C
This client has just informed me that his subscription has expired, even though he gave credit card details at the time. Please advise whether there is an issue such as incorrect Serial Number or just a problem with MYOB's recording?
Regards
Liz
Hi Liz_A,
I'm sorry for the delay in getting back to you. I've just sent you a private message to gather more information that will aid us in resolving this issue. Please take a moment to check your inbox when you can. Thank you!
Looking forward for your response.
Regards,
Earl
