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Vinicius's avatar
Vinicius
Member
3 days ago

Credit card expenses showing multiple times

Hi team, my credit card linked to solo shows multiple times the same transaction. It is really complicated to manage.

1 Reply

  • Hey Vinicius​ - thanks for raising this one with us! 

     

    We're aware of some issues impacting certain customers, where a bank may send over transaction duplicates, often all at the same time. As you can imagine, it's quite the transaction traffic jam!

     

    Because we'll need to ask for, and assess some sensitive details, we recommend reaching out by tapping More > Chat with us inside the Solo app. Once connected, we'll be able to assess your situation and help you remediate any duplicate transactions.

     

    We look forward to chatting with you soon! 🫡