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This is extremely disappointing to read as before I joined & started to use SOLO I asked a lot of questions & one of them was is it possible to upgrade & import the data & I was advised by one of your representatives that yes this was possible.
I haven't been happy with SOLO right from the beginning as it's no where near as user friendly or give you the functionality that is required as what the representative told me.
I didn't rush into the decision to use SOLO it took a few weeks & quite a few phone calls/live chats to convince me that SOLO was all I needed.
Extremely disappointed with the answer above & will definitely be changing to a different accounting packing far away from MYOB & XERO.
Hi there ajs2325! Thanks for reaching out.
I'm sorry to hear that you've had a less than fantastic experience so far, but I'm here to help! As of my previous comment from 2025, the advice is still correct - at this time, Solo doesn't offer an upgrade path to import/export data between systems (although this is on our radar!).
I wasn't able to find any previous interactions with our teams, so I'd be really curious to know where the conflicting advice may have come from! If you've spoken with someone who has offered conflicting details about what Solo can provide, we'd love to have it corrected.
I'm going to send you an email shortly to check in on the above! Please keep an eye out, and we'll chat soon. Looking forward to dispelling some confusion ☺️
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