Forum Discussion

Solomon's avatar
Solomon
Contributing User
1 year ago
Solved

Why do Tap to Pay transactions take a couple of days to appear in my account?

This week a Solo customer asked a great question - 
"Why do Tap to Pay transactions take a couple of days to appear in my account?"
If you've been wondering the same thing, you're not alone! We’re sharing it here to help anyone else in the same boat.

  • Wondering why Tap to Pay transactions aren’t landing in your account instantly? Here’s the scoop: these payments can take up to two full business days to process.

     

    This is just the banks and payment processors doing their thing behind the scenes, making sure your payments are being securely handled. Now, who doesn't love a secure transaction?!

     

    We know waiting isn’t the vibe, but rest assured, your cash is on its way! If something feels off or you need a quick update, reach out—we’re here to help.

3 Replies

  • Wondering why Tap to Pay transactions aren’t landing in your account instantly? Here’s the scoop: these payments can take up to two full business days to process.

     

    This is just the banks and payment processors doing their thing behind the scenes, making sure your payments are being securely handled. Now, who doesn't love a secure transaction?!

     

    We know waiting isn’t the vibe, but rest assured, your cash is on its way! If something feels off or you need a quick update, reach out—we’re here to help.

  • Tap and go payments haven't hit my account, I took payment on a Friday and it's now the next Wednesday so 3 business days and nothing

  • Jay-Solo's avatar
    Jay-Solo
    MYOB Staff
    1 month ago

    Hey Ben0310​, thanks for reaching out! 

    That's definitely not what we love to hear, would you mind tapping More, then Chat with us in the Solo app? Investigating payments will require some level of private info, so we prefer to talk inside Solo rather than on the Community Forum. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.