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PaulaS28's avatar
PaulaS28
2 years ago

MYOB Business “upgrade”

"Upgrade" is a joke!   I have been trying to get bank feeds sorted for 10 days now. Duplicate transactions still visible, I cannot select a credit card to pay an invoice, I can't now import a bank ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi PaulaS28, 


Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your feedback on the update. I understand that you need urgent assistance with your issues. May I collect more information regarding the 3 concerns you have mentioned? 

 

Generally, if there are issues with duplicate bank feed transactions, we need to raise a case to the bank feeds team to omit the duplicates from the file. May I know which screen of the application you find the duplicates on and if there are any ongoing cases regarding this issue? 

 

May I know how you process the payment and what error message appears when trying to select a credit card to pay an invoice?

 

Unlike AccountRight there is no option to upload your bank statement in the file. The only option we have is to upload a QIF file to ledger accounts that don't have bank feeds. May I know what screen we are trying to upload a file to and what is the error message?

 

Any additional information regarding your concern would be much appreciated. We look forward to your response. 

 

Thanks,
Genreve

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