Forum Discussion

PaulaS28's avatar
PaulaS28
User
10 months ago

MYOB Business “upgrade”

"Upgrade" is a joke!   I have been trying to get bank feeds sorted for 10 days now. Duplicate transactions still visible, I cannot select a credit card to pay an invoice, I can't now import a bank ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi PaulaS28, 

 

I hope you are well today. We haven't received any response from you regarding the details of your concern. Feel free to respond to this thread if you still require any help. 

 

Thanks,

Genreve 

  • PaulaS28's avatar
    PaulaS28
    User
    9 months ago

    Hi,

     

    I have had several conversations with Support over the last 2 and a half weeks and some of the issues have been resolved.  I was told someone would ring me back on Friday but no one has called.

     

    I am still unable to pay bills from a credit card and still have a lot of duplicate bank transactions.

     

    Thanks

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      9 months ago

      Hi PaulaS28, 

       

      Thanks for your response. 

       

      I'm sorry to hear about your experience with support. May I get you to describe the issue with processing the payment via credit card and may I know which screen the duplicate bank transactions are found on? Any screenshots and information about these issues would be much appreciated. 

       

      We look forward to your response.

       

      Thanks,

      Genreve

       

      • PaulaS28's avatar
        PaulaS28
        User
        9 months ago

        I have received a call back and the issues are being resolved.

         

        Thank you