Forum Discussion

PaulaS28's avatar
PaulaS28
2 years ago

MYOB Business “upgrade”

"Upgrade" is a joke!   I have been trying to get bank feeds sorted for 10 days now. Duplicate transactions still visible, I cannot select a credit card to pay an invoice, I can't now import a bank ...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi PaulaS28, 

 

I hope you are well today. We haven't received any response from you regarding the details of your concern. Feel free to respond to this thread if you still require any help. 

 

Thanks,

Genreve 

PaulaS28's avatar
PaulaS28
2 years ago

Hi,

 

I have had several conversations with Support over the last 2 and a half weeks and some of the issues have been resolved.  I was told someone would ring me back on Friday but no one has called.

 

I am still unable to pay bills from a credit card and still have a lot of duplicate bank transactions.

 

Thanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi PaulaS28, 

     

    Thanks for your response. 

     

    I'm sorry to hear about your experience with support. May I get you to describe the issue with processing the payment via credit card and may I know which screen the duplicate bank transactions are found on? Any screenshots and information about these issues would be much appreciated. 

     

    We look forward to your response.

     

    Thanks,

    Genreve

     

    • PaulaS28's avatar
      PaulaS28
      2 years ago

      I have received a call back and the issues are being resolved.

       

      Thank you

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi PaulaS28, 

         

        Thanks for the response, we appreciate your time to update us on your concern. 

         

        I'm glad everything turned out well. 

         

        In the meantime, feel free to post again in the forum if you have any other concerns. 

         

        Thanks,

        Genreve

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